Marketing & Messaging
Netgsm Integration
Netgsm is an SMS delivery service. Once connected to Fenikya you can send order status notifications by SMS automatically and run campaign messages. With the İYS (Message Management System) integration your commercial message consents are recorded too.
What does the Netgsm integration do?
Order notificationsOrder received, shipped and delivered notifications.
Bulk SMSSend campaign messages to your customer segments.
İYS complianceCommercial message consents are reported to İYS and sending without consent is blocked.
Sender ID managementSend using your approved SMS sender ID.
What do you need before you start?
Having these ready before you begin will speed things up:
- A Netgsm account with credit
- An approved SMS sender ID
- Your İYS brand registration, if you'll send commercial messages
- Correctly formatted phone numbers on your customer records
How do you set it up?
If you get stuck during setup, you can write to our support team.
- Get your username, password and approved sender ID from your Netgsm account.
- In the Fenikya panel go to Apps → Netgsm.
- Enter your details and test the connection.
- Choose which events trigger an SMS.
Who is this integration for?
For any seller who wants to send order notifications to customers. And if you send campaign messages, İYS registration is a legal requirement — this integration handles it automatically.
Common problems
SMS aren't being sentYou need an approved sender ID on your Netgsm account. Nothing can be sent until it's approved.
Sending to a number without İYS consent was blockedThis is a deliberate safeguard. Consent is required for commercial messages; sending without it carries legal penalties.
Out of creditSending stops when your Netgsm balance runs out. Top up from your panel.
Other integrations in Marketing & Messaging
Frequently asked questions
Frequently asked questions
Is İYS mandatory?
If you send commercial electronic messages, Law no. 6563 requires consents to be registered with İYS. Fenikya reports them automatically.
Does an order notification count as a commercial message?
No. An order status update counts as a transactional notification and needs no separate consent.
Try the Netgsm integration on Fenikya
Open your store, connect the integration, start selling.