JivoChat Integration
JivoChat is a support tool for chatting with visitors live. Once connected to Fenikya the chat widget appears in your store and signed-in customers are introduced to your agent by name.
What does the JivoChat integration do?
Live chat
Visitors can message you straight from your store.
Customer recognition
A signed-in customer appears to the agent with their name and email.
Mobile-friendly
The widget works properly on phone screens too.
What do you need before you start?
Having these ready before you begin will speed things up:
- A JivoChat account
- Widget ID
- A team to answer chats, or defined working hours
How do you set it up?
- Get your widget ID from your JivoChat account.
- In the Fenikya panel go to Apps → JivoChat.
- Paste in the ID and save.
- Open your store and check the widget appears.
If you get stuck during setup, you can write to our support team.
Who is this integration for?
For stores that want to answer visitor questions instantly. It noticeably affects conversion in categories where buyers hesitate over product choice, such as furniture and electronics.
Common problems
The widget doesn't appear
Make sure the Widget ID was entered correctly and the app is enabled.
Two chat widgets appear at once
Only one chat app runs at a time. If a second is installed, one is disabled automatically.
Frequently asked questions
Can I use another chat app at the same time?
No. Only one chat app runs at a time; if you enable a second, one is disabled so two widgets don't appear in your storefront.
Other integrations in Marketing & Messaging
Try the JivoChat integration on Fenikya
Open your store, connect the integration, start selling.
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