Marketing & Messaging
Supsis Integration
Supsis brings live support and messaging channels together in one place. Once connected to Fenikya the chat widget appears in your store and you can talk to customers across channels including WhatsApp.
What does the Supsis integration do?
Live chatA chat widget is added to your store.
Customer identificationSigned-in customer details are passed to the agent.
Multi-channelBring channels including WhatsApp into one panel.
What do you need before you start?
Having these ready before you begin will speed things up:
- A Supsis account
- Widget details and API token
- A channel defined on the Supsis side if you'll use WhatsApp
How do you set it up?
If you get stuck during setup, you can write to our support team.
- Get your widget details and API token from your Supsis panel.
- In the Fenikya panel go to Apps → Supsis.
- Enter the details and save.
- Open your store and check the widget appears.
Who is this integration for?
For stores talking to customers across several channels including WhatsApp. The more channels you run, the more time you save by collecting messages in one place.
Common problems
The widget doesn't appearMake sure the widget details were entered correctly; also, if another chat app is enabled at the same time, one of them is disabled.
Every response looks successfulThe Supsis API can return 200 even on failure; verify the outcome in your Supsis panel.
Other integrations in Marketing & Messaging
Frequently asked questions
Frequently asked questions
Can I use it alongside JivoChat?
No. Only one chat app runs at a time.
Try the Supsis integration on Fenikya
Open your store, connect the integration, start selling.